Products
Are your products authentic?
We sell products sourced through our suppliers. If you have any concern about an item you received, contact us at contact@tcgzeno.com and we will help.
How do I know if an item is in stock?
Every product page shows its current availability. Items marked “Out of stock” cannot be ordered until they are restocked.
Do you sell pre-orders?
Pre-order items are only offered once their release and shipping dates are confirmed. The expected ship date will be shown on the product page.
Orders & payment
Which payment methods do you accept?
We accept payment through PayPal. Depending on your location and eligibility, PayPal may let you pay with your PayPal balance, a linked bank account, or a debit or credit card. See Payment Methods.
Do I need an account to order?
An account lets you view your order history and save your addresses. You can create one on the My Account page.
Can I change or cancel my order?
Contact us as soon as possible at contact@tcgzeno.com. We can usually change or cancel an order before it ships.
Shipping
How much is shipping?
Shipping is free on all orders delivered within the United States.
Where do you ship?
We ship to all 50 US states, including Alaska and Hawaii, and to PO boxes. We do not currently ship to APO/FPO/DPO military addresses, US territories or outside the United States.
Which carrier do you use?
We ship with USPS.
When will my order ship?
Orders are processed within 1–2 business days. Estimated delivery time within the US is 3–7 business days after shipment.
How can I track my order?
When your order ships you will receive an email with tracking details. You can also check your order status on the Order Tracking page or in My Account.
Returns
What is your return policy?
You can request a return within 30 days of delivery for eligible items. Return shipping is paid by the customer, except where the item arrived damaged, defective or incorrect, or where the law requires otherwise. Full details are in our Returns & Refunds Policy.