Last updated: November 10, 2026
30-day returns
You can request a return within 30 days after your order is delivered. To start a return, email contact@tcgzeno.com with your order number and the items you would like to return. We will reply with return instructions. Please do not send items back without contacting us first.
Eligibility
- Items must be returned in the same condition you received them, unused, with all original packaging and contents.
- Sealed products (such as booster boxes, packs, sealed decks and sealed games) must remain factory sealed.
- Graded cards must be returned in the original, undamaged grading slab.
- Single cards must be returned in the same condition as received.
Return address
Please send approved returns to: TCGZENO, 218 E Myrtle Ave, Reedley, CA 93654, United States. Include your order number inside the package.
Return shipping costs
The customer is responsible for return shipping costs, except where the item arrived damaged, defective or incorrect, or where applicable law requires otherwise. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit. There is no restocking fee.
Damaged, defective, incorrect or missing items
If your order arrives damaged or defective, if you received the wrong item, or if an item is missing, contact us at contact@tcgzeno.com as soon as possible, and within 30 days of delivery, with your order number and photos of the item and packaging. We will arrange a replacement or a full refund, including any return shipping costs, at no cost to you. This does not limit any rights you have under applicable law.
Refunds
Once your return is received, we inspect it and email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method through PayPal within 5 business days of receiving your return. Refunds usually appear within a few business days, depending on PayPal and your bank or card issuer.
Exchanges
To exchange an item, return the original item for a refund and place a new order.
Your legal rights
This policy does not limit any rights you have under applicable consumer protection law.
Contact
TCGZENO, 218 E Myrtle Ave, Reedley, CA 93654, United States. Email contact@tcgzeno.com · Phone +1 239-642-6804.